B2B
eCommerce

B2B eCommerce

Unlock Value with
Smart Aftermarket Services

Unlock Value with Smart Aftermarket Services

Supercharge Your Aftermarket Services

Empower OEMs to deliver a seamless, digital-first experience. With digital spare parts ordering and comprehensive 360°  parts visibility, this solution prevents revenue leakage, builds brand loyalty and reduces downtime.
It integrates with ERP systems, provides 24/7 support, and streamlines inventory and sales for maximum impact. Customers benefit from secure transactions with real-time tracking, ensuring a smooth and efficient process from start to finish.

Optimize Spare Parts Ordering | Enhance Customer Service | Drive Business Growth

Seamless ERP Integration for Accurate, Real-Time Data
  • Easily configurable with enterprise resource planning (ERP) systems for integrated inventory, cost, available-to-promise (ATP), and capable-to-promise (CTP) data.
  • Bill of materials (BOM) visualization for smarter, faster decisions.
  • Stock availability with real-time stock updates to reduce downtime.
  • Dynamic, customer-specific pricing with real-time parts availability and estimated shipping details for a seamless purchasing experience
Virtual Showrooms for Immersive Customer Experiences
  • End-to-end e-commerce capabilities for efficient order management and improved operational efficiency
  • Fast access to recommended spare parts lists (RSPL), distinguishing critical and maintenance parts, along with wishlist management for quick reordering.
  • Automated email notifications and real-time order tracking for a smooth buying experience
Empower Customers with Self-Service Tools
  • Self-service account management for independent customer actions
  • Work order history and reporting at their fingertips
  • Comprehensive training and learning modules for support
  • Streamlined service requests for fast issue resolution
  • Secure transactions with real-time notifications for transparency
Unified Data Hub for Total Visibility
  • Dynamic views of locations and equipment for comprehensive oversight
  • 360-degree view of spare parts for easy identification and ordering
  • Centralized equipment documentation for quick reference and maintenance support
24/7 Global Support with a Closed-Loop System
  • Around-the-clock global support for issue resolution
  • AI-powered chatbot for immediate assistance anytime, anywhere
  • Direct access to customer care representatives for personalized support
  • Seamless issue management with efficient case logging and tracking
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Seamless ERP Integration for Accurate, Real-Time Data
  • Easily configurable with enterprise resource planning (ERP) systems for integrated inventory, cost, available-to-promise (ATP), and capable-to-promise (CTP) data.
  • Bill of materials (BOM) visualization for smarter, faster decisions.
  • Stock availability with real-time stock updates to reduce downtime.
  • Dynamic, customer-specific pricing with real-time parts availability and estimated shipping details for a seamless purchasing experience
Virtual Showrooms for Immersive Customer Experiences
  • End-to-end e-commerce capabilities for efficient order management and improved operational efficiency
  • Fast access to recommended spare parts lists (RSPL), distinguishing critical and maintenance parts, along with wishlist management for quick reordering.
  • Automated email notifications and real-time order tracking for a smooth buying experience
Empower Customers with Self-Service Tools
  • Self-service account management for independent customer actions
  • Work order history and reporting at their fingertips
  • Comprehensive training and learning modules for support
  • Streamlined service requests for fast issue resolution
  • Secure transactions with real-time notifications for transparency
Unified Data Hub for Total Visibility
  • Dynamic views of locations and equipment for comprehensive oversight
  • 360-degree view of spare parts for easy identification and ordering
  • Centralized equipment documentation for quick reference and maintenance support
24/7 Global Support with a Closed-Loop System
  • Around-the-clock global support for issue resolution
  • AI-powered chatbot for immediate assistance anytime, anywhere
  • Direct access to customer care representatives for personalized support
  • Seamless issue management with efficient case logging and tracking
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Next

Maximize Business Growth and Revenue with Digital Spare Parts Sales

Leverage AI for Operational Excellence

Harness powerful AI-driven RSPL capabilities and insights to simplify workflows, enhance customer satisfaction, and maximize overall productivity.

Optimize Operations for Impact

Equip your team with advanced tools that boost efficiency, improve responsiveness, and deliver quicker solutions for greater customer satisfaction.

Accelerate Revenue Growth

Boost your revenue by transforming spare parts ordering into a seamless, customer-driven experience that builds loyalty & fosters trust.

Explore iSERV: Driving Digital Commerce with Smart Services

iSERV goes beyond digital commerce by creating a unified platform that seamlessly integrates equipment management, service operations, and real-time data insights. iSERV boosts efficiency, reduces downtime, and enhances satisfaction with predictive maintenance, automated workflows, and an intuitive interface. It’s more than digital commerce—it’s a smart service solution.